All work carried out is subject to these Terms and Conditions. Your attention is drawn to Clauses 8, 9 and 10, which determine liability for loss and damage.
1.1. The Quotation given is for carrying out the removals service as stated and does not include, (unless otherwise stated in writing) any of the following:
1.1.1. Dismantling or reassembling of furniture, equipment, sheds, etc
1.1.2. Taking up or laying floor coverings
1.1.3. Disconnecting or reconnecting appliances and fixtures
1.1.4. Parking fees
1.1.5. Custom duties, port charges or other fees payable to government bodies or agencies.
1.2. Unless already agreed, extra charges may also be applied if;
1.2.1. The work does not commence within 3 months of the acceptance.
1.2.2. We supply, at your request any additional services, including moving extra goods or increasing our liability as described in Clause 8.
1.2.3. You request collection or access to your goods while in storage.
1.2.4. Restrictions to access prevent the free movement of goods without mechanical equipment or alterations.
1.2.5. Restrictions to access prevent the unloading/loading of goods within 20 metres of the doorway.
1.2.6. There are delays or events outside our reasonable control that increase the resources and/or time required to carry out the work.
1.2.7. There is 2 hours minimum on all jobs. After the minimum period rates are charged in 30 minutes increments.
1.2.8. Quotes over the phone or online are given as estimates only, additional hours are charged in 30min increments (unless otherwise agreed by Us in writing).
1.2.9. On fixed price quotations unless otherwise agreed by us in writing boxes must be packed and ready to move prior arrival. Contents in wardrobes and drawers must not be left inside. We will disassemble and assemble furniture, place each item in the room or location you request only once. Additional fee may apply if we required to move the items again.
2.1. The following items must not be submitted for removal or storage and will not be moved by us.
2.1.1. Stolen goods, drugs, highly flammable or explosive materials/items, (including petrol, gas bottles, aerosols, paints and ammunition).
2.1.2. Furs exceeding £100 in value, Jewellery, watches, precious metals or stones, money, bonds, laptops, tablets, deeds, securities, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones, coins, stamps or goods or collections of a similar kind (unless agreed in writing).
2.1.3. Goods that can encourage vermin or cause infestation or contamination.
2.1.4. Goods which are hazardous to health.
2.1.5. Perishable goods and/or goods requiring a controlled environment.
2.1.6. Animals or plants.
2.1.7. Goods that are prohibited by law or require special licence or permits for import or export.
2.2. If such goods are submitted without our knowledge, we will make them available for you to collect. If they are not collected within a reasonable time, we will apply for an appropriate court order to dispose of the goods, at your expense.
2.3. We accept no liability for loss or damage to excluded goods, as detailed in this Clause 2, unless we have been negligent or are in breach of contract.
3.1. You agree that we will not be liable for any loss or damage resulting directly from your failure to discharge your responsibilities.
3.2. It is your responsibility to pay any parking charges incurred by us in carrying out the work and to obtain and pay for all documents, permits and licences required for the work to be completed.
3.3. You agree to prepare all appliances for removal, including defrosting and emptying refrigerators and freezers, emptying all fluids from appliances and equipment, (including hoses, washing machines, dishwashers, etc) and ensuring there is no residual fuel in petrol driven garden, (or other) equipment.
3.4. You or your representative must be present throughout the collection and delivery of the removal.
3.5. You must ensure that all inventories, job sheets, receipts and other necessary documents are signed by you or your representative.
3.6. You are responsible for ensuring that nothing that should be removed is left behind and nothing is taken away in error.
3.7. You are responsible for the protection of goods left unattended or where workmen, other tenants, (or any other third parties) may be present.
3.8. You agree to provide us with an up to date contact address and telephone number for the duration of your removal and/or storage.
3.9. Where we provide a list of goods or a receipt and send it to you, it is your responsibility to notify us of any inaccuracy within 10 working days. If no such notification is received by us, the list of goods is deemed to be accepted by you as accurate.
4.1. For the purposes of this document, “undamaged” means in the same condition as before our work commenced.
4.2. It is our responsibility to deliver your goods to you, or produce them for collection, undamaged.
4.3. If we fail to deliver your goods undamaged, we will compensate you according to Clause 8.
4.4. We will not be liable to compensate you unless we have been negligent or are in breach of contract.
4.5. It is our responsibility to provide the staff, vehicle(s) and equipment that are fit for the purpose of carrying out the work as agreed.
5.1. You agree that the goods to be removed and/or stored are your property or you have the full authority of the owner to enter this agreement.
5.2. If ownership of the goods changes while this agreement is in place, you agree to notify us in writing immediately.
6.1. We reserve the right to charge a postponement or cancellation fee according to how much notice is given. As follows:
6.1.1. Cancellation/postponement with more than 10 days notice before the work was due to start, no charge.
6.1.2. Cancellation within less than 10 days before the work was due to start: 100% of the deposit.
6.1.3. Postponement within 48 hours of the agreed time that the work was due to start: 100% of the deposit.
Fixed price jobs:
6.1.4. Cancellation/postponement with more than 10 days notice before the work was due to start, no charge.
6.1.5. Cancellation/postponement with less than 10 days before the work was due to start: 50% of the deposit.
6.1.6. Cancellation/postponement with less than 48 hours before the work was due to start: 100% of the deposit.
6.1.7. If we cancel your move, you will be refunded in full.
7.1. Payment is required in full, by cleared funds before unloading on fixed price jobs.
7.2. Straight after unloading on hourly jobs.
7.3. We reserve the right to refuse to commence work until full payment has been received.
7.4. Where sums are overdue to us, we reserve the right to charge interest on a daily basis, calculated at 4% per annum above the current base rate of the Bank of England.
7.5. Storage charges are reviewed periodically and you will be given 30 days written notice of any increases.
8.1. Extended Liability
8.1.1. You must advise us of the value of your goods prior to work commencing, then our liability in the event of loss or damage will be determined up to a maximum of the declared value.
8.1.2. Optional 7.5% surcharge of the removal cost will apply to extend our liability up to the value of the goods to be removed (minimum fee £15.00). The maximum declaration value is £50,000. A higher value may be agreed in writing before commencement of work and may incur an additional charge.
8.1.3. In the event of loss or damage to your goods, our liability to you shall not exceed a sum equivalent to the repair or replacement of those goods, whichever is the lowest sum, up to a maximum of the declared value.
8.1.4. Best Rates Removals is not liable for the first £100.00 of any claims.
8.1.5. Where an item is part of a pair or set, our liability to you is assessed as the cost of that item in isolation and not the cost of the item as part of a pair or set.
8.1.6. We will dis-assemble and re-assemble IKEA, flat pack or custom made furniture. As IKEA offer no guarantee on their products assembly or disassembly, similarly we take no responsibility or offer compensation if these are damaged or do not function correctly on dis-assembly or re-assembly, unless there is visible physical damage to the item resulting from the move. For specialist furniture items we recommend contacting the manufacturer or place of purchase. Any dis-assembly or re-assembly is explicitly under the client’s instructions and direction.
8.2. Limited Liability
8.2.1. If you do not require us to apply Extended Liability, then our liability to you shall not exceed £40.00 per item.
8.2.2. An item is defined as the entire contents of a box, carton or other container and any other object moved by us.
8.3. For goods destined to or received from overseas
8.3.1. We will not be liable for loss or damage to goods which are seized, confiscated, removed or damaged by Customs Authorities or other Government Agencies, unless we have been negligent or in breach of contract.
8.3.2. We do not accept liability for loss or damage to goods in certain overseas countries. We will advise you at the time of quotation if this exclusion applies.
9.1. If we cause, (through our negligence) damage to premises or property other than goods for removal, our liability shall be limited to repairing the damaged area only.
9.2. If such damage is caused as a result of moving goods under your express instruction, against our advice, we will not be liable.
9.3. If we are responsible for causing damage to premises or property, other than goods for removal, you must notify us immediately or within a reasonable time.
10.1. In respect of Limited Liability, we will not be liable for loss of or damage to your goods as a result of fire or explosion howsoever that fire or explosion was caused, unless we have been negligent or in breach of contract.
10.2. In respect of Extended Liability and Limited liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the following goods:-
10.2.1. Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones
10.2.2. Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
10.2.3. Perishable items and/or those requiring a controlled environment.
10.2.4. Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds.
10.2.5. Any animals, birds or fish.
10.3. In respect of Extended Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to; or failure to produce the goods if caused by any of the following circumstances: -
10.3.1. By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
10.3.2. Loss or damage arising from ionising radiations or radioactive contamination.
10.3.3. Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons and Cyber Attack.
10.3.4. Indirect or consequential loss of any kind or description.
10.3.5. By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
10.3.6. By vermin, moth, insects and similar infestation, damp, mould, mildew or rust.
10.3.7. By cleaning, repairing or restoring unless we arranged for the work to be carried out.
10.3.8. By change to atmospheric or climatic conditions.
10.3.9. For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.
10.3.10. Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by us or our Subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability is limited to £100 or its actual value whichever is less.
10.3.11. For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
10.3.12. For any goods which have a pre-existing defect or are inherently defective.
10.4. No employee of ours shall be separately liable to you for any loss, damage, mis-delivery, errors or Omissions under the terms of this Agreement.
10.5. Our liability will cease upon handing over goods or upon completion of delivery.
You must note any visible loss, damage or failure to produce any goods at the time of delivery and Best Rate Removals office must be informed on the day of the move. A detailed inventory of damaged goods must be provided to us within 7 days of the job being completed. We will not accept claims outside of this period. We accept no responsibility for loss or damage to property after a job is complete and payment is received.
12.1. We will not be liable for delays in transit unless we breach contract or have been negligent.
12.2. If through no fault of ours, we are unable to deliver your goods, we will take them into storage and addition services, (storage and delivery) will be at your expense.
12.3. We have the right to choose the route.
12.4. Unless agreed otherwise in writing, we have the right to utilize other space in the vehicle for other customers’ consignments.
12.5. We have the right to sub-contract some or all of the work. These conditions will still apply.
13.1.We have the legal right to hold goods until full payment has been received by us. This includes any additional charges such as legal fees and payments made by us on your behalf.
13.2.The cost of the disposal of the goods will be charged to you.
13.3.Monies raised from the sale of the goods will be credited to your overdue account.
13.4. If the account is fully paid from monies raised by the sale of your goods, the surplus will be paid to you, without interest.
13.5. If the outstanding balance is not fully paid from the sale of your goods, we will pursue you for the remaining amount.
14.1. You agree that the goods to be stored are your property or you have the full authority of the owner to enter this agreement.
14.1.1. If ownership of the goods changes while this agreement is in place, you agree to notify us in writing immediately.
14.2. You agree to advise us in writing of the value of the goods to be removed and/or stored.
14.3. If you require storage facilities you are obliged to provide a forwarding address and notify us in writing if it changes. All correspondence and notices will be deemed to have been received by you seven days after posting it to the last forwarding address recorded by us.
14.4. Where we prepare an inventory of the goods taken into store and this is forwarded to you this must be checked. You must inform us as soon as possible of any inaccuracies. It shall be assumed that if you do not bring any inaccuracies to our attention within 7 days that you are in agreement with the contents of the inventory. The 7 day period can be extended if you request a time extension within the 7 day period and the same is confirmed in writing by us. We will not unreasonably refuse to grant such an extension of time.
14.5. We reserve the right to review our storage charges periodically. We will inform you of any change in the applicable rates by giving you notice in writing not less than 28 days before the change in rates. The new rates will apply from the end of that 28 day period.
14.6. We reserve the right to terminate the storage contract by giving you not less than 3 months notice in writing. If the goods have not been collected by you, or on your behalf, or delivered to you or to your order, by the time the storage contract terminates then the goods will thereafter only be held entirely at your risk and we will have no liability in respect of the same.
14.7. If you wish to terminate the storage contract you may do so by giving us not less than 7 days notice in writing. Storage charges will then be payable up to the end of the notice period or the date on which the goods are removed, whichever is the later. All charges must be paid up to date before the goods can be released. Once the charges are paid, we will endeavour to release the goods on the dates you require, specific dates cannot be guaranteed.
14.8. If you decide to collect the goods rather than having them delivered then we reserve the right to charge a reasonable hand out charge for handing them over. If you choose someone else to collect your goods from our storage facilities our responsibility will cease upon their being handed over to your chosen representative.
15.1. Storage Payments by Future pay. You will be billed every 4 or 8 weeks storage depending on the storage length. You have the right to cancel this payment method at any time subject to 2 working days written notice. To cancel please email firstname.lastname@example.org. Any unused days of storage will be refunded on vacating the unit. Minimum stay 1 week. All invoices will be send to you by e-mail.
15.2. If your storage account invoice goes over 21 days late, a 10¬¬% fee is automatically added to the account.
In the event of more than 30 days storage being outstanding We may give You 14 written days notice requiring You to remove all Goods from Our care, control or custody and pay all debts due. If You do not remove the Goods We may sell or otherwise dispose of all or part of them without further notice. Any proceeds of sale will be credited to Your storage account or against any other payments due to Us from You. You will be responsible for any costs incurred by Us in selling or disposing of the Goods. Any surplus proceeds will be paid to You without interest.
(“Lien’’ means the right to hold property until a debt is paid in full). We shall have a general or particular lien upon all Goods in Our possession for all money You owe Us or for expenses incurred by Us and for payments We make on Your behalf. If some of the Goods have been delivered, removed, dispatched, or sold, the general lien shall apply to any Goods that remain in Our possession. We shall be entitled to charge warehouse rent and all other expenses whilst We maintain a lien on the Goods, all these Conditions shall continue to apply to them.
18.1. If a dispute arises that cannot be resolved, either party may refer it to the Alliance of Independent Movers.
18.2. Your statutory rights are not affected by this clause or any other clause in this agreement.
18.3. The Alliance of Independent Movers may refer unsettled disputes to a third party, independent arbitration service.
18.4. The AIM contact details are;
Phone: 0208 892 0369
You may, whether in dispute or not, contact the Alliance of Independent Movers with any feedback regarding the service you received. Such feedback will be treated in confidence.
Best Rate Removals
11 Aintree Road,
London, UB6 7LA
Company Reg: 7588717
VAT No. 165304228
© 2018 Bestrateremovals Company